/ chargify

Chargify - Subscriptions are cancelled automatically in TEST mode

We have integrated Chargify for one of our application. Recently we observed that few of our test users, that are more than 6 months old, are unable to login in our staging site, which is connected to Chargify TEST Mode.

We noticed that auto cancellations are happening (once a day) for these users in their Chargify subscription records. This was strange behaviour, we thought either this is happening due to our "Dunning" settings or due to "unpaid" state changes for credit card expiry. After debugging and verifying everything in our Chargify settings, we came to conclusion that this must be happening due to a background job which is marking these subscriptions as "canceled". We also stumbled upon one of the other subscription in Chargify that was marked canceled with message as "Reason/Message: Test site subscription lifetime exceeded on 02/06/2015"

Then we thought to google about this message "Test site subscription lifetime exceeded" to find out if other folks are facing same issue. And the very first result in google brought us to this message posted by Chargify team themselves :)

CANCELING OLD TEST SUBSCRIPTIONS

We're going to start automatically canceling older TEST site subscriptions on a nightly basis. This will only affect subscriptions belonging to TEST sites, and only those that are more than 6 months old. Subscriptions belonging to a live site and/or those that are less than 6 months old will not be affected.  Canceled subscriptions will have a cancellation message reading, "Test site subscription lifetime exceeded on xx/xx/xxxx."

URL - [Chargify post for cancellation of TEST site subscriptions (https://chargify.zendesk.com/hc/en-us/articles/202803114--2011-12-12-Nightly-test-subscription-cancellation)][1]
[1]: https://chargify.zendesk.com/hc/en-us/articles/202803114--2011-12-12-Nightly-test-subscription-cancellation

Rohan Daxini

Rohan Daxini

Founder at Kiprosh | Ruby, Elixir, JS & C lover | Life Long Learner | Books | Technology | Mindfulness | Gratitude

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